Features
Working with thousands of salon owners just like you, we've built a platform full of features to help you grow your business.
Autopilot
We connect to your existing salon software system and use it to automatically request verified reviews from your clients. Life made easy: check!
salonspy Feature: Autopilot integration with your salon software system
Review dashboards
Having thousands of reviews is great, but what are you really learning from them? Our dashboards will categorise, display and make sense of what your customers are saying.
salonspy Feature: Salon Dashboard
Team dashboards
The good, the bad, but not the ugly: one-to-ones have never been easier. We will show the strengths and opportunities for improvement by breaking down and analysing each team member's own reviews.
salonspy Feature: Team Member Dashboards
Private Feedback
Spy by name, spy by nature - and like all secret agents, intel is at the heart of what we do. If there's ever a problem (bad review) we will encourage your client to share some finer detail for you to handle behind closed doors.
salonspy feature: Private Feedback
KPI Questions
Holidays, boyfriends, the neighbors cat... all popular conversation subjects! But are your team also talking about retail products or upselling treatments? We ask the client to find out which colleagues are driving business and who needs some encouragement.
salonspy Feature: KPI Question
Live streamed reviews
Protect your website traffic with your life. Give your customers no reason to leave the safety of your website to find your reviews, and display them directly on your homepage. We'll even update this for you everyday.
salonspy tool - Carousel Widget, live stream reviews to your own website
reply.with.ai
Our pièce de résistance - the coolest tool ever! Use our highly trained AI bot to expertly reply to your reviews in approximately 4 seconds. A total game changer.
salonspy Feature: reply.with.ai
Google ReviewBooster
The one you all bang on about: Google Reviews. We pass your clients and their reviews straight through to your Google review page, maximizing your visibility.
salonspy feature: Google Review Booster
Team Engagement
We love, love, love this feature & so will your team. Every time a stylist or therapist gets mentioned in a positive review, we will automatically email them a copy of it. Sit back and watch your instagram blow up.
salonspy feature: Team Engagement Emails